DP Online's Product Warranty and Guarantees

DP Online's Product Warranty and Guarantees

At DP Online, we stand behind every product we sell. DP Online's Product Warranty and Guarantees are designed to give you confidence in your purchase, whether you're buying jewellery, crystals, candles, or giftware.

Warranty Coverage by Product Category

DP Online provides warranties and guarantees across our full range:

JH Branded Jewellery — 24‑month guarantee

XP Branded Jewellery — 24‑month guarantee

Designer Jewellery — 6‑month guarantee

Fine Jewellery — 12‑month guarantee

Hand‑Crafted Jewellery — 30‑day craftsmanship guarantee

Electrised Gold — 6‑month craftsmanship guarantee

Crystal — 30‑day craftsmanship guarantee

Candles — 14‑day craftsmanship guarantee

Fragrance Oils — 14‑day craftsmanship guarantee

All other items — 12‑month guarantee against faulty workmanship

What We Will Do

If an issue arises with your product that is not caused by neglect, misuse, or accidental damage, DP Online's Product Warranty and Guarantees cover the following remedies:

Replace the item (if still manufactured and in stock)

Offer a similar replacement of equal value

Provide a 6‑month store credit

Provide a full refund if no other option is available

All actions are taken at DP Online's discretion and in full accordance with Australian Consumer Law.

How to Make a Claim

To lodge a warranty or guarantee claim, please contact our support team at support@dponlinesyd.com with your order details and a description of the concern. Our team will assess your claim promptly and advise on the best course of action.

We are committed to resolving every issue fairly and efficiently. DP Online's Product Warranty and Guarantees reflect our dedication to quality, customer satisfaction, and standing behind every item we offer.

🌿 At DP Online, looking good has never been easier.