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SHIPPING POLICY
At DP Online, we are committed to delivering your jewellery safely and promptly. All orders are carefully packaged and dispatched from our Sydney, NSW warehouse.
Order Processing Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (Australia)
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $10.00 |
| Express Post | 1–3 business days | From $14.95 |
| Free Standard Shipping | 3–7 business days | Free (on qualifying orders) |
International Shipping
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard International | 7–21 business days | $35.00 AUD |
We ship to over 30 countries worldwide. Delivery times may vary depending on your location and local customs processing.
Customs & Duties International orders may be subject to customs duties, taxes, or import fees charged by your country. These charges are the responsibility of the recipient and are not included in our shipping rates.
Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Lost or Damaged Parcels If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at support@dponlinesyd.com and we will work to resolve the issue promptly.