Privacy Policy...................

Privacy Policy

DP Online operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience. As stated in your document: “This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase…”

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.


1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This may include:

  • Contact details (name, address, phone number, email)

  • Financial information (payment details, transaction data)

  • Account information (username, password, preferences)

  • Transaction history (purchases, returns, exchanges)

  • Communications you send to us

  • Device information (IP address, browser, network details)

  • Usage information (how you interact with our website)

Your document states: “When we use the term ‘personal information,’ we are referring to information that identifies or can reasonably be linked to you…”


2. How We Collect Personal Information

We may collect information:

  • Directly from you (account creation, checkout, communication)

  • Automatically through cookies, device data, and browsing activity

  • From service providers (e.g., payment processors, analytics tools)

  • From partners or third parties


3. How We Use Personal Information

Depending on your interactions with us, we may use your information to:

  • Provide, personalise, and improve our Services

  • Process orders, payments, returns, and exchanges

  • Send marketing and promotional communications

  • Authenticate accounts and prevent fraud

  • Provide customer support

  • Comply with legal obligations

Your document notes: “We use your personal information to provide you with the Services… to process your payments… to arrange for shipping…”


4. How We Disclose Personal Information

We may share your information with:

  • Shopify, which powers our store

  • Vendors and service providers (IT, shipping, payment processing)

  • Business and marketing partners

  • Affiliates within our corporate group

  • Legal authorities, when required

  • Third parties, when you direct or consent to such sharing

  • Parties involved in business transactions (e.g., mergers)


5. Relationship With Shopify

Our store is hosted by Shopify. Information you provide is shared with Shopify and may be processed in other countries.

Your document states: “The Services are hosted by Shopify, which collects and processes personal information… to provide and improve the Services for you.”

For details on Shopify’s privacy practices, visit the Shopify Consumer Privacy Policy.


6. Third‑Party Websites

Our Services may contain links to third‑party websites. We are not responsible for their privacy or security practices.


7. Children’s Data

We do not knowingly collect information from children under the age of majority. If you believe a child has provided personal information, contact us to request deletion.


8. Security & Retention

While we take steps to protect your information, no system is completely secure. We retain personal information only as long as necessary for:

  • Account maintenance

  • Service provision

  • Legal compliance

  • Dispute resolution


9. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request deletion

  • Request correction

  • Request portability

  • Manage communication preferences

You may exercise these rights by contacting us.


10. Complaints

If you have concerns about how we handle your data, contact us. You may also have the right to lodge a complaint with your local data protection authority.


11. International Transfers

Your information may be transferred, stored, or processed outside your country. Where required, we rely on approved legal mechanisms for international transfers.


12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and post the revised version on our website.


13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 support@dponlinesyd.com 📍 16/1 Cowpasture Place, Wetherill Park, NSW 2164, Australia

Our new showroom

Located in the heart of the thriving commercial and Industrial hub in Sydney's vibrant western suburbs, conveniently located just 35 kilometers from the CBD. Known for its excellent accessibility via the motorways, Wetherill Park offers easy access for visitors from across Greater Sydney. The area combines modern business facilities with a welcoming community atmosphere, making it an ideal destination for discerning jewellery shoppers seeking a personalized, boutique experience away from the hustle of the city center. A growing reputation as a destination for quality retailers, Wetherill Park provides the perfect setting for our exclusive showroom where you can explore our exquisite collection of jewellery in a relaxed, appointment-only environment.

PLEASE NOTE WE ARE APPOINTMENT ONLY AT THIS STAGE, LOOKING AT MORE PERMANENT HOURS OF TRADING FROM NOVEMBER 2026.