Returns Policy

⭐ DP Online – Returns Policy

πŸ’ Our Commitment to Quality

At DP Online, we stand by the quality of our products and want every customer to feel confident in their purchase. Your satisfaction matters to us.

If any goods are faulty, we will meet our statutory obligations under Australian Consumer Law to provide an appropriate remedy.

However, DP Online is not required to provide a refund for change‑of‑mind purchases, so please choose carefully.


πŸ› οΈ Faulty Item Returns

If your item is faulty, you can contact us via support@dponlinesyd.com.

  • If you are located within our service area, a DP Online representative may be able to collect the item from you, and you will be kept updated throughout the process.

  • Otherwise, you will need to complete the Returns Form included with your order and return the item by mail.

Faulty items must be returned within 30 days of dispatch and must be in unworn, new condition.


πŸ“¦ How to Return an Item (Mail Returns)

1. Pack Your Item Securely

  • Bubble‑wrap your item(s)

  • Place them in a padded, secure bag

2. Complete the Returns Form

  • Fill out all sections of the Returns Form included with your order

  • If you no longer have the form, include a detailed written explanation of the issue

3. Send Your Return To:

DP Online Sydney PO BOX 6343 WETHERILL PARK NSW 1851

Use an Australia Post traceable method to ensure safe delivery.


πŸ“Œ Important Notes

DP Online:

  • Will reimburse reasonable return shipping costs for goods deemed faulty

  • Cannot accept returns for any reason other than a fault after 30 days from the dispatch date

  • Is not obligated to refund an item due to change of mind


βš–οΈ Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure

  • Compensation for any other reasonably foreseeable loss or damage

  • A repair or replacement if the goods fail to be of acceptable quality and the failure is not major

All goods supplied by DP Online include warranties, which are detailed under the Warranty & Guarantees section on our website.


❓ Need Help?

For any further enquiries, please contact us:

πŸ“§ support@dponlinesyd.com

We’re here to assist.