FAQ's

⭐ DP Online – Frequently Asked Questions (FAQ)


📦 Returns Policy

At DP Online, we stand by the quality of our products. Your satisfaction is important to us.

Do you accept returns?

We accept returns only for faulty items. DP Online is not required to provide a refund for change‑of‑mind purchases, so please choose carefully.

What should I do if my item is faulty?

If your item is faulty:

  • Contact us at support@dponlinesyd.com

  • If you are local, a DP Online representative may be able to collect the item

  • Complete the Returns Form included with your order

  • Items must be returned within 30 days of dispatch

  • Goods must be in unworn, new condition

How do I return an item by mail?

  1. Bubble‑wrap and securely pack your item(s)

  2. Complete the Returns Form or include a detailed explanation

  3. Send via an Australia Post traceable method to:

DP Online Sydney

PO BOX 6343

WETHERILL PARK NSW 1851

Important notes

DP Online:

  • Will reimburse reasonable return shipping for items deemed faulty

  • Cannot accept returns after 30 days unless faulty

  • Is not obligated to refund change‑of‑mind purchases

All goods come with guarantees under Australian Consumer Law.

For enquiries: support@dponlinesyd.com


⏱️ Order Processing & Shipping Times

How long does order processing take?

We aim to process and ship orders within 1–3 working days.

  • Weekday orders: usually processed within 48 hours

  • Weekend/Friday evening orders: may take longer

  • Peak periods (Christmas, Mother’s Day, Valentine’s Day): processing may extend

Do you ship on public holidays?

No. Orders are not shipped on public holidays but may still be packed for dispatch.

Can shipping times change?

Yes. DP Online may extend shipping times but will communicate with customers who have pending orders. Notifications may also be posted on the website during peak periods.

How long does shipping take after dispatch?

  • Australia: approx. 1–3 business days

  • International: approx. 7+ days, depending on destination and customs

For questions: support@dponlinesyd.com


💳 Payment Methods

What payment methods do you accept?

We accept:

  • EFTPOS

  • VISA

  • Mastercard

  • American Express

  • UnionPay

  • JCB

  • Apple Pay

  • Google Pay

Do you offer Afterpay or Zip?

Not yet — we are currently organising Afterpay and other buy‑now‑pay‑later options.


💎 Jewellery Care & Services

How do I care for my jewellery?

Please refer to the product description for care instructions specific to your item.

Do you offer resizing or repairs?

Not at this stage, but we can assist with options.

Are your products hypoallergenic?

Yes, our products are hypoallergenic.


🚚 Shipping & Tracking

Can I track my order?

Yes. Most orders include tracking details.

Do you ship internationally?

Yes. Additional postage fees and customs charges may apply.


🎁 Gift Options

Do you offer gift packaging?

Yes. Contact sales@dponlinesyd.com and we will do our best to assist.


✨ Custom Jewellery

Can I request custom jewellery?

Yes, you are welcome to enquire. We will try our best to assist.


🏷️ Discount Codes

How do I use a discount code?

Enter your discount code just before checkout. Your total will update automatically.

If you experience issues, contact support@dponlinesyd.com.


📦 Lost or Damaged Parcels

What happens if my parcel is lost or damaged?

We will work with the courier or postal service to investigate the issue and update you as soon as possible. We aim to resolve these matters within 72 hours where possible.